An effectiveness of problem management of people complained towards Damrongdhama center of Phrae province

Abstract

This research objective aimed to study (1) to study the level of an eEffectiveness of problem management of people complainted towards Damrongdhama Center of Phrae Province. (2) to study the relationship between the Iddhibada IV of power and the effectiveness of problem management of people who complained to the Damrongtham Center in Phrae Province. (3) to study problems of obstacles and recommendations on the effectiveness of the management of problems of people who complained to the Damrongtham Center in Phrae Province. This research is an integrated research. by quantitative research the survey research method was based on questionnaires. and qualitative research regulations Use an in-depth interview method with key informants. The results showed that; 1) The level of effectiveness in the management of problems of people who complained to the Damrongtham Center in Phrae Province found that the overall level was at a high level ( =4.07). 2) The relationship between the principle of power 4 and the effectiveness of problem management of people who complained to the Damrongdhama Center in Phrae Province overall had a relatively low positive relationship (r = .381**). And 3) Problems and obstacles are: the workload is too much, causing problems in the organization of the system and the people are unable to access all complaint channels receiving complaints cannot be completed in a single organization. Suggestions include: develop staff in the use of technology to store data in a systematic way nd the process of receiving complaints should be made as a link in the form of One Stop Service. The problem of obstacles was found that citizens still lack understanding of the role of the members of the Phrae Provincial Administrative Organization Council and have not participated in the Election Unit Standing Committee. Suggestions, in particular, they held exchange seminars to learn about the duties of members of the Phrae Administrative Council, appointed a community standing committee to investigate and monitor the election.