Personnel Management and Its Effect on Organizational Efficiency in the Era of Disruption

Abstract

The era of disruption, driven by digital transformation, technological innovation, and external environmental uncertainty, has profoundly affected labor-intensive service industries, particularly the hotel and tourism sector. In Taiwan, rapid changes in consumer behavior, workforce digitalization, and global crises have heightened the importance of effective personnel management for organizational efficiency. This study investigates the effect of personnel management practices on organizational efficiency in the disruption era, drawing empirical evidence from Taiwan’s hotel and tourism industry. Using a quantitative research design, data were collected through an online questionnaire from 386 employees working in hotels and tourism-related organizations. One-way analysis of variance (ANOVA) was employed to examine differences in organizational efficiency across varying levels of personnel management practices. The findings reveal statistically significant differences in organizational efficiency related to workforce planning, training and development, performance management, and digital personnel management systems. The results underscore the strategic role of personnel management in enhancing operational efficiency, employee productivity, and organizational adaptability in disruptive environments. The study contributes empirical insights to human resource management literature and provides practical implications for service industry management in Taiwan.