THE DEVELOPMENT OF CHATBOT TO ENHANCE EFFECTIVENESS OF AUDIO VISUAL UNIT : MATHAYOMWATSING SCHOOL

Abstract

This research is concerned with the development of chatbot to enhance effectiveness of audio-visual units at Mathayomwatsing School and the purposes of this research were as follows: (1) to investigate the needs expectations and satisfaction with audio visual units at Mathayomwatsing School; (2) for the development of chatbot to enhance the effectiveness of audio-visual units at Mathayomwatsing School; (3) to investigate the efficiency of audio-visual work services at Mathayomwatsing School. The target group of this research included 46 people, including administrators, teachers and educational staff at Mathayomwatsing School who come to use audio-visual services at work. This research was used the System Development Life Cycle (SDLC) in terms of Agile SDLC Model format principles to develop the system. The data obtained were analyzed for percentage, mean and standard deviation. The results of the research were as follows: (1) the results of questioning opinions of administrators, teachers and educational staff at Mathayomwatsing School in terms of needs and expectations had a high score, the average value was 4.50 and the standard deviation was 0.54. In terms of satisfaction, it had a moderate score, the average value was 3.17 and the standard deviation was 0.96; (2) the quality of Chatbot had a high score, the average value was 4.20 and the standard deviation was 0.29; (3) the results of effectiveness of audio-visual work services for administrators, teachers and the educational staff at Mathayomwatsing School had the highest score, the average value was 4.73 and the standard deviation was 0.51.