THE DEVELOPMENT OF ENGLISH COMMUNICATION ABILITY THROUGH COACHING TECHNIQUES FOR PREPAREDNESS FOR FLIGHT ATTENDANTS SELECTION

Abstract

The objectives of this research were: 1) to develop learning management plans with coaching techniques in English communication ability for preparedness for a flight attendant selection, and 2) to study the English for communication ability for preparedness for a flight attendant selection through learning management with coaching techniques. The target group were 40 people who have passed the screening qualifications according to the specified criteria by using a specific selection method (Purposive Selection). The research instruments were: 1) the Coaching Techniques Learning Management Plans which was appropriate at the highest level with a mean of 3.80 and a standard deviation of 0.25, and 2) the English-Speaking Proficiency Assessment Form which consistency index result of 0.67-1.00 was considered usable. The statistics used in the data analysis were mean, standard deviation, and t-test dependent. The results showed that: 1) the learning management plans with coaching techniques in English communication ability for preparedness for a flight attendant selection, there were 6 plans which were: plan 1 Introduce yourself, plan 2 Airline vocabulary, plan 3 Cabin crew qualifications, plan 4 Cabin services, plan 5 In-flight emergencies, plan 6 Health & medical onboard and there were four steps of learning management which were: 1) Preparing & Planning , 2) Implementation, 3) Evaluating, and 4) Concluding & Reflecting. The overall suitability was at the highest level, and 2) the results of English communication ability for preparedness for a flight attendant selection was found that the mean score of post-test (𝑥̅ = 11.02, S.D. =1.86) was greater than the mean score of pre-test (𝑥̅ = 6.5, S.D. =1.13) at .01 significant level.