THE DEVELOPMENT OF ENGLISH TRAINING MODULES FOR FOOD AND CATERING SERVICES

Abstract

This research focused on creating English training modules that empowered learners to fulfill communicative requirements in food and cateringservices.The objectives of the study were as follows: 1) todevelop English training modules in the food service sector, with the goal of achievingthe specified efficiency value; 2) to investigate the learning achievement of students who used the English training modules; and 3) to examine the satisfaction levels of students who completed the English training modules.This research used a sample group of 39 students majoring in Business English at Dhonburi Rajabhat University in Bangkok. The research tools consisted of 1) the English training modules for food and cateringservices 2) the achievement test; and 3) the satisfaction questionnaire.The statistical techniques were efficiency testing (E1/E2), t-test, Mean(M) and Standard Deviation (SD).The research findings were as follows: 1) The English training modules for food and catering services comprised four units, i.e., welcoming guests, handling food and beverage orders, serving food and giving services, andpresenting the check. The English training modules achieved an efficiency score of 69.69/70.42, meeting the study's hypothesized efficiency criterion of 70/70. 2) Students significantly improved learning achievement after completing the English training modules, with statistical significance at the 0.01 level. 3) Students reported a high level of satisfaction (M= 4.50 andSD = 0.64).