The Study of Thailand Government Organization Transform to Fast Government : A Case Study of the Revenue Department and Department of Land Transport

Abstract

The objectives of this research were 1) to study the “Fast Government Operation”: A case study of The Revenue Department and Department of Land Transport, 2) to examine the organizational level in becoming the “Fast Government” organization, and 3) to investigate problems and obstacles of organizational transformation to “Fast Government”. The mixed methods research approach was applied. The qualitative research method was used to study the operations, problems, and obstacles of The Revenue Department and Department of Land Transport, and other concerned people resulted from the “Fast Government” transform by interviewing a total of 12 persons including the staff from The Revenue Department, Department of Land Transport and other concerned people. The quantitative method was used to analyze the organizational level of the” Fast Government” using the questionnaire, and the results were analyzed with descriptive statistics. The research results demonstrated that the “Fast Government” operations of The Revenue Department and the Department of Land Transport were similar. They attempted to transform the work operation for quick service and response to people’s needs by implementing technologies and agile operation. The overall level of the” Fast Government operations” of The Revenue Department and Department of Land Transport was moderate. The problems and obstacles stemmed from the large organizational structure may cause the lagging, not smooth flowing as the two departments had expected. Additionally, their personnel lacked proficiency in using technology.