Study of Satisfaction Indicators Affecting users of Government Agencies

Abstract

This academic article purposes to study the satisfaction indicators that affect the service users of government agencies. One of the main indicators is the service quality.  is evaluated from the following sub-indicators: 1) Service process, such as convenient and fast service, or not many steps, having a diagram/diagram showing the service process 2) Service channels, such as having various channels to contact for service, easy and convenient service, having channels to respond to complaints, having channels to allow the public to participate in projects/activities, etc. 3) Service staff, such as polite and friendly service, having enough staff to provide service, having knowledge and skills, providing service without discrimination, willing and ready to provide service at all times, being honest and sincere in performing duties, such as not asking for bribes or seeking improper benefits, etc. 4) Facilities, such as having clear and easy-to-understand signs indicating the location of the organization for those who want to receive services, having facilities for those who come to receive services, such as parking, toilets, waiting seats, drinking water, having materials, equipment, tools, etc. and 5) Transparency and fairness, such as disclosing information and various procedures clearly so that users can understand and follow them, non-discrimination, etc. All of these This will make users or the public satisfied with the service and will also allow the agency to use it as a guideline for improving and improving the agency effectively and efficiently.