Cambodian Migrant Workers’ Satisfaction Levels with Remittance Services in Thailand

Abstract

This research study delved into the remittance practices and challenges encountered by Cambodian migrant workers in Thailand who send money back to their families, and also asked about desired changes in remittance services. The study examined the difficulties faced by both legal and illegal workers and their satisfaction levels with existing money transfer services. Respondents comprised 175 Cambodian migrants employed in Thailand, and migrant workers’ families in Cambodia and providers of money transfer services were also interviewed.

Migrant workers face many challenges with money transfer services. While fees were generally considered reasonable, hidden costs like unfavourable exchange rates drove up expenses. Transfer speeds were acceptable for most, but faster options were desired. A major concern was respondents’ lack of awareness about hidden costs, making informed decisions difficult. Satisfaction levels were higher than expected, but many respondents still desired cheaper, faster, and more convenient options, especially less-educated and illegal workers who prioritized transaction safety and lower fees.

To improve the remittance landscape, recommendations include financial education for workers, clearer disclosure of fees and exchange rates, diverse service options, and improved communication from providers. These changes could create a fairer system, allowing migrant workers and their families to keep a larger share of their hard-earned wages.