Navigating Human Resource Dynamics in Construction Industry during the COVID-19 Pandemic

Abstract

Human resource management played a crucial role in addressing the abrupt changes in the construction industry caused by lockdown procedures during the COVID-19 pandemic. This qualitative study aimed to investigate the lived experiences of human resource management practitioners and construction workers in Cebu, Philippines, capturing both human resource practices and construction workers' real-world experiences. Through in-depth interviews, the study provided valuable insights into the challenges and resilience demonstrated by those in the construction sector during an unprecedented global crisis. Using purposive sampling, seven human resource practitioners and twelve construction workers were interviewed, and their responses were analyzed using the Collaizzi method. The study identified four key themes for human resource practitioners: work downbeat to the stoppage, inadequate income resources to support human resource operations, rationalized workforce distribution, and adherence to health norms. Construction workers reported experiencing fear and doubt, income loss, resourcefulness, and strength and resolve. The study's findings emphasized the importance of robust Human Resource Management strategies for addressing the distinctive hurdles faced by human resource practitioners and construction workers during the crisis. Consequently, the study recommended the creation of a Human Resource Crisis Management Model to enhance understanding and guide effective crisis management in the construction industry. By tackling these challenges directly, organizations could build resilience and sustainability within the construction industry, promoting adaptability and advancing human resource management practices.