Factor Analysis of Sustainable Reverse Logistics Management for Agri-tourism Cafés in the Eastern Economic Corridor (EEC)

Abstract

The objective of this study is to analyze the operational state of reverse logistics management guidelines under three dimensions of sustainability. The research was conducted using a mixed-methods design consisting of quantitative survey data from 67 organizations and qualitative interview data. The quantitative data were analyzed using descriptive statistics, Pearson correlation, and exploratory factor analysis (EFA). There was a high level of reverse logistics management operations in both the cafe and farming sectors. Both sectors identified maintaining safety and keeping things in good repair as priorities. There was more emphasis on reuse policies in farm management than in cafe management. Conversely, return of products had the lowest level of operation in both sectors due primarily to the uncertain nature of their business operations, which can lead to challenges in predicting customer returns and managing inventory effectively. The correlation analysis among reverse logistics management operations demonstrated a strong relationship between infrastructure maintenance and pollution management in the farming sector. The EFA identified 11 distinct components of reverse logistics management, composed of seven components in cafes and four components in farms. These components are integrated systematically across the three dimensions of economy, environment, and society via empirical activities including eco-design and local resource reuse. The empirical research supports the positive financial impact of effective reverse logistics management on sustainability and also lends itself to the qualitative assertion that entrepreneurial vision is a key element in achieving success in this area; however, there are still significant barriers present that must be addressed, such as personnel knowledge gaps and the lack of technology to perform proper monitoring of the data.