THE INTEGRATION OF BUDDHIST PRINCIPLES INTO ENHANCEMENT OF PUBLIC SERVICE OF THE OFFICE OF NAN PUBLIC PROSECUTION

Abstract

          This mixed-methods study aimed to 1) investigate the public service level of the Office of Nan Public Prosecution, 2) examine the relationship between Sangahavatthu 4 and public service of the Nan Public Prosecution, and 3) propose guidelines for public service of the Office of Nan Public Prosecution. The quantitative data were collected from 186 participants using questionnaires. They were analyzed by using social science software. The qualitative data were gathered from 10 key informants by using in-depth interviews.  They were analyzed by using content analysis.

          The findings were as follows:

          1. Public service level of the Office of Nan Public Prosecution overall was at the highest level (= 4.66). In particular, advanced service was at the highest level followed by continuous service, timely service, consistent service, and sufficient service. The satisfaction level towards Sangahavatthu 4 in public service of the Office of Nan Public Prosecution overall was at the highest level (= 4.64).

          2. The relationship between Sangahavatthu 4 and the quality of public service of the Office of Nan Public Prosecution overall was high positive correlation (R=.722). According to the hypothesis testing, the relationship between Sangahavatthu 4 and the quality of public service of the Office of Nan Public Prosecution was high correlation at a significant level of 0.01; the hypothesis was accepted.

          3. Guidelines for improving the quality of the Office of Nan Public Prosecution were: 1) providing service with honesty, friendliness, and equality throughout every process; 2) providing service promptly, punctually, and efficiently based on service order and accuracy according to legal regulations; 3) staff readiness in providing adequate service to service recipients, including sufficient and up-to-date equipment and materials; 4) providing continuous and heartfelt service which focuses on service recipient's benefit; and 5) developing service systems to keep up with technological advancements to reduce procedural steps and service time, utilizing resources effectively, and accepting feedback for continuous improvement in service practices.