SCHLOSSER, K. P.; ROACH, S. Using Strategic Leadership and DMAIC to Transform a Global Hospitality Market Leader: A Case Study. ASEAN Journal of Management & Innovation, Bangkok, Thailand, v. 10, n. 2, p. 17–37, 2023. Disponível em: https://so13.tci-thaijo.org/index.php/AJMI/article/view/309. Acesso em: 15 sep. 2026.